CIC Contributing Members
Cheryle A. Broom, Treasurer and Co-chair of the Community Indicators and Performance Measurement Integration Project sponsored by the Sloan Foundation. Cheryle is the King County Auditor in Seattle, Washington and chair of the Countywide Performance Management Work Group. She directs organizations that provide oversight and improve the accountability and cost-effectiveness of public services. Other positions include First Deputy Inspector General for the New York State Metropolitan Transportation Authority, Legislative Auditor for Washington State, President of the American Society for Public Administration (ASPA) and Chair of ASPA’s Center for Accountability and Performance. Cheryle is also a Certified Government Financial Manager and Certified Inspector General with a master’s degree in public administration from the University of Washington. Cheryle is a leader in promoting performance-based government, having contributed to publications, forums and training programs on performance measurement and management for national and international venues.
Sue Gallagher, EdD has 20 years of non-profit and government experience in serving the community’s most vulnerable populations. In her administrative roles, she developed and implemented organizational performance measures and strategic plans. She has successfully worked in large, culturally diverse communities with shrinking financial resources. Sue is known as a consensus builder and effective group facilitator of local, state, and national events. Sue began working at the Children’s Services Council in 2007 as the Director of Research, Analysis, and Planning. She provides leadership for the community Children’s Strategic Plan and assists executive management in government and provider organizations with the development of performance measure data. Through CSC, Sue is a member of the Community Indicators Consortium and the National Association of Planning Councils. Sue completed her doctorate in Adult Education and Human Resource Development in 2006 at Florida International University where she is currently an adjunct professor. She teaches Organizational and Community Processes in the graduate program and has published book chapters, articles, and conference proceedings.
Allen Lomax is an independent consultant after serving over 30 years in the United States federal government. He recently retired from the U.S. Government Accountability Office’s (GAO) Office of Strategic Issues where he focused on issues involving national and federal indicators, national strategies, results-oriented government, and emergency management particularly related to a possible influenza pandemic. Allen is a co-editor of the book Meeting the Challenges of Performance-Oriented Government and a co-author of a chapter in the book titled, Performance-Oriented Government: An Agenda for Practice and Research. Allen’s local community involvement includes serving as a member of the Board of Directors of the United Way of the National Capital Area and as a member of the Partnership for a Healthier Alexandria’s Executive Steering Committee.
Zanny Marsh is a member of the administrative faculty at the University of Nevada, Reno where she administers statewide professional development, competitive reporting opportunities, and management projects for the Reynolds School of Journalism. For more than a decade, Ms. Marsh has developed and administered grant- and philanthropic-funded community education programs that promote prolonged independence for vulnerable seniors and persons with disabilities, mentoring for at-risk children whose primary caregivers are incarcerated, and persons from communities of color. She has administered volunteer service programs and advocated for inclusion of quality of life initiatives to for-profit and not-for-profit organizations. A published author and professional communicator, Ms. Marsh has written extensively about higher education applied and theoretical research, civic engagement, quality of life and TMT community indicators in mainstream print media and she has appeared on television and radio to promote indicator and quality of life awareness and community indicator adoption. Ms. Marsh has produced a series of 30-minute television programs promoting lifelong education, civic engagement, health and wellness, and public well-being for older adults in Nevada. Ms. Marsh chaired the Truckee Meadows Tomorrow (TMT) Quality of Life Taskforce in 2005-2006, which updated quality of life indicators for the first time in five-years and she served as president of Truckee Meadows Tomorrow in 2007. In 2008, Washoe County manager Katy Simon nominated Ms. Marsh as the only citizen representative to serve on the Center for Performance Measurement Leadership Committee, part of the International City/County Management Association. Part of the committee’s work is to further the integration of citizen-driven community indicators and government performance measurement.
Amber Martin-Jahn is the vice-President elect of Truckee Meadows Tomorrow, (TMT) a non-profit organization known for its grassroots approached to quality of life measurement in Northern Nevada. Amber first became involved with TMT as a volunteer on the TMT Blue Ribbon Task force which examined and collected community input and re-vamped the community indicators utilized to measure quality of life by TMT. As the City of Reno Senior Services Liaison Amber supervises Senior Recreation and Outreach, working daily to identify and address quality of life issues affecting older adults in Washoe County through strategic partnerships/collaborations with providers, agencies and area municipalities. Additionally, Amber is a licensed social worker and a managing member of Loftwinds II, a residential treatment home for youth and aging out young adults with developmental disabilities and/or behavioral issues. Amber has both a Bachelor in Social Work and a Bachelor of Arts in Journalism, and completed her Master in Social Work in 2002, all from the University of Nevada , Reno. Amber’s academic work has focused on individual and community integration of perceived personal values related to human rights. Working in municipal government to access, and provide services for seniors, and with State Government for individuals with disabilities provides Amber with not only detailed experience in barriers to quality of life, but a unique systems perspective as Northern Nevada looks at how to measure quality of life indicators and impact areas.
Gloria Putiak, Planner/Research Analyst for the Children’s Services Council (CSC) of Broward, joined the CSC shortly after it got up and running in 2002 giving her the opportunity to see the Children’s Strategic Plan evolve over nearly a decade. She worked closely with almost all of the action plan committees to further the broader strategies of the 2002 Children’s Strategic Plan and was very involved with the updating of the plan in preparation for the 2007 Children’s Summit. She updates the plan’s community indicators to show multiple year trends. In addition to collecting and analyzing demographic data, Gloria researches best practices and issues impacting children, as well as social and financial return on investment for CSC funded programs. While Gloria was a Regional Planner for the South Florida Regional Planning Council (SFRC) from 1999 to 2002, her presentation to an audience of over 135 was highly rated by Regional Housing Summit attendees. Previously, Gloria was a Project Implementation Planner for the Planning Department of the College of Urban and Public Affairs of Florida Atlantic University (FAU). She co-authored an academic paper with FAU professors on the Fort Lauderdale Geographic Information Systems (GIS) Project and co-presented it at the 1998 Urban and Regional Information Systems (URISA) Conference. Gloria has a Bachelor of Science degree from Cornell University and a Masters Degree in Urban and Regional Planning from FAU with a specialization in Community Development. Gloria worked for Habitat for Humanity of Broward, Inc. under a one-year federally-funded VISTA position in 1995 to 1996.
Jim Schnaible is an Executive Budget Analyst in the City of Albuquerque’s Office of Management and Budget, a position he has held since 2001. In this position, he performs a wide variety of operational and financial analyses to improve the performance of city government including performance measurement and management, business process improvement, and consultation on managed competition processes. Prior to joining the City, he owned his own consulting business and also served as a contract faculty member of University of New Mexico’s Management Development Center. Jim retired as a Lieutenant Colonel from the United States Air Force in 1997. He received both national and international recognition for leadership and exceptionally meritorious service during his 21 year Air Force career in the operations and operations management career fields. Following his retirement from the Air Force, Jim was the operations manager for Quality New Mexico and administrator of the New Mexico Quality Awards, the state’s official Baldrige-based recognition program for performance excellence in business, government, education, and healthcare organizations. Jim’s education includes a Bachelors degree from New Mexico State University, a Master of Business Administration degree from the University of South Dakota, and a Master of Science-Computer Information Systems degree from the University of Phoenix. He is a senior member of the American Society of Quality (ASQ) and a member of the local ASQ chapter’s leadership team. He is also certified by ASQ as a Certified Manager of Quality and Organizational Excellence. Jim is on the formation team of the international Association of Change Management Professionals and also serves as co-chair of their Certification and Standards Team. Other professional certifications include designation as a Certified Change Manager by Prosci, Inc. and a Senior Examiner/Team Leader with Quality New Mexico.
Ted Shogry retired in 2010 after 37 years working in and in support of local governments, the last 16 in the City of Albuquerque, serving recently as Performance Improvement Manager in the Office of Management and Budget. His primary responsibilities revolved around projects and processes involving strategic planning, performance measurement, and service reengineering. Ted worked for 14 years at Public Technology, Inc., the research and development arm of the National League of Cities, National Association of Counties, and the International City/County Management Association. Ted served as the first professional city administrator of Mount Pleasant, SC. He started his career as a research associate for the Municipal Association of South Carolina. He has a Masters in Public Administration degree from the University of South Carolina and BA in History/Political Science from the College of Charleston. Ted is a member of the Education Committee of the Community Indicators Consortium. CIC recognized Albuquerque's efforts in aligning government performance measures to community indicators. Ted has instructed governmental officials on performance measurement and management for the Government Finance Officers Association. He has also co-taught governmental budgeting in the MPA program of the University of New Mexico.
Jamie Welles has been the President of JWelles & Associates, LLC since 1998. Her consulting firm specializes in helping organizations develop quality management systems that meet ISO 9001 requirements and achieve certification. She has been a member of the Indicators Progress Commission for the City of Albuquerque since 2006 and currently serves as Chair. The commission is responsible for recommending and measuring progress towards the city’s vision, goals and desired community conditions. Ms. Welles has a Bachelors’ degree in Chemical Engineering and a minor in Hazardous Waste Management from the University of New Mexico and is a certified facilitator. She is a senior member of the American Society of Quality.
