Can Efforts to Integrate Community Indicators with Performance Measurement Systems Succeed? Lessons from Current Attempts
Author: Patria de Lancer Julnes, PhD, Penn State Harrisburg, School of Public Affairs Cheryle Broom, King County Auditor (Retired) Soyoung Park, DPA, Korea Public Finance Information Service
Date: 2018
Abstract: The Community Indicators Consortium (CIC) promotes the integration of community indicators with performance measurement systems as an important step toward improving community outcomes and the well-being of citizens. A number of organizations have experimented with integration and some of their experiences have been documented; but there is little empirical evidence that can guide strategies to support such efforts. Also, little is known about the impact, if any, of current integration efforts. Here we discuss an exploratory case study that helps fill this knowledge gap. Analysis of interviews with representatives of organizations considered exemplars of integration by the CIC suggests that political leadership and collaboration with stakeholders may act as both drivers and challenges to integration. The information derived from CI-PM integration efforts gets used primarily for reporting out and in some cases helps to inform budget decisions. Reported impacts of integration include greater trust and credibility, change of behavior within agencies involved, and changes in service delivery. Though most of the integration efforts studied continue to advance, their sustainability is not guaranteed and at least one of the efforts has ceased.
Tags: Case studies, CI-PM Integration, Community engagement, Government, Impact, Performance, Policy,
Link to Resource: https://communityindicators.net/wp-content/uploads/2018/01/Integrating-CI-PM-de-Lancer-Julnes-Broom-Park2018.pdf
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Date: 2018
Abstract: The Community Indicators Consortium (CIC) promotes the integration of community indicators with performance measurement systems as an important step toward improving community outcomes and the well-being of citizens. A number of organizations have experimented with integration and some of their experiences have been documented; but there is little empirical evidence that can guide strategies to support such efforts. Also, little is known about the impact, if any, of current integration efforts. Here we discuss an exploratory case study that helps fill this knowledge gap. Analysis of interviews with representatives of organizations considered exemplars of integration by the CIC suggests that political leadership and collaboration with stakeholders may act as both drivers and challenges to integration. The information derived from CI-PM integration efforts gets used primarily for reporting out and in some cases helps to inform budget decisions. Reported impacts of integration include greater trust and credibility, change of behavior within agencies involved, and changes in service delivery. Though most of the integration efforts studied continue to advance, their sustainability is not guaranteed and at least one of the efforts has ceased.
Tags: Case studies, CI-PM Integration, Community engagement, Government, Impact, Performance, Policy,
Link to Resource: https://communityindicators.net/wp-content/uploads/2018/01/Integrating-CI-PM-de-Lancer-Julnes-Broom-Park2018.pdf
DOWNLOAD
Related Projects: