Real Story #1: Improving Community Conditions: A Framework Linking Community Indicators, City Budgets, Government Performance Measures and Performance Management in Albuquerque, New Mexico
Author: Jim Schnaible, Executive Budget Analyst, City of Albuquerque Office of Management and Budget, and Ted Shogry, Performance Improvement Manager, City of Albuquerque Office of Management and Budget
Date: 2012
Abstract: The city of Albuquerque’s strategic management system encourages citizens, city employees and elected officials to think in terms of outcomes and results rather than only outputs and activities. It provides a way to explain not only how the city provides the services it does, but more important, why it provides those services. The system provides context for employees and allows them to clearly see how their individual efforts change community conditions and contribute to achieving the city’s goals. Managers are empowered, because with facts and data they are able to present a stronger case to align their programs to the most effective strategies and outcomes. Most important, however, the integration of community indicators and performance measures is leading to more fact-based decision-making by all stakeholders in the community’s future, both in and out of government. With an understanding of community conditions and knowledge of their organization’s performance capabilities and limitations, both citizens and organizational leaders have the information they need to make rational, informed decisions about improving life in Albuquerque.
Tags: CI-PM Integration, Government,
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Date: 2012
Abstract: The city of Albuquerque’s strategic management system encourages citizens, city employees and elected officials to think in terms of outcomes and results rather than only outputs and activities. It provides a way to explain not only how the city provides the services it does, but more important, why it provides those services. The system provides context for employees and allows them to clearly see how their individual efforts change community conditions and contribute to achieving the city’s goals. Managers are empowered, because with facts and data they are able to present a stronger case to align their programs to the most effective strategies and outcomes. Most important, however, the integration of community indicators and performance measures is leading to more fact-based decision-making by all stakeholders in the community’s future, both in and out of government. With an understanding of community conditions and knowledge of their organization’s performance capabilities and limitations, both citizens and organizational leaders have the information they need to make rational, informed decisions about improving life in Albuquerque.
Tags: CI-PM Integration, Government,
DOWNLOAD